Work Order Team Leader
3.
5 Full-time 3 hours ago Full Job Description As part of the Thermo Fisher Scientific team, you'll discover meaningful work that makes a positive impact on a global scale.
Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner, and safer! We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world's toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.
Location/Division Specific Information:
Customer location in Thousand Oaks, California Proof of COVID-19 vaccination required.
The salary range estimated for this position is $59,884 - $84,182.
This position will also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy.
Actual compensation will be confirmed in writing at the time of offer.
We offer a comprehensive Total Rewards package that our US colleagues and their families can count on, which generally includes:
A choice of national medical and dental plans, and a national vision plan A wellness program, and valuable health incentive opportunities for company contributions to a Health Reimbursement Account (HRA) or Health Savings Account (HSA) Tax-advantaged savings and spending accounts and commuter benefits Employee assistance program At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, short- and long-term disability, and volunteer time off in accordance with company policy Retirement and savings programs, such as our competitive 401(k) U.
S.
retirement savings plan Employees' Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount Discover Impactful Work:
The Work Order Supervisor is responsible for the daily supervision of 5-15 Site Unity Lab Services personnel, enabling the team to deliver excellent service to our customers.
The Work Order Supervisor is responsible for meeting the goals and objectives of the customer location, as determined by customer requirements.
Services may include order entry, coordinating equipment/instrument services, order management, and operating customer procurement systems A day in the Life:
Lead, mentor, and empower a team of laboratory staff providing support directly contributing to the customer experience.
Partner with customer to identify meaningful RACI, Service Level Agreements (SLA), and Key Performance indicators.
Drive excellence in the program through clear communication, scientific collaboration, service scope expansion, SLA adherence, development of business metrics, and team management.
Partner with functional area partners to supervise performance, efficiency, and report performance metrics.
Evaluate trending of metric data; perform root cause analysis and develop CAPAs as required.
Lead customer and program communication, candidate selection process, support training, and evaluate staff performance.
Lead business reviews to highlight program capabilities and define new opportunities.
Became trusted advisor for customer.
Champion innovation and practical process improvement in the program.
Address key initiatives and ensure consistency in application where it makes sense.
Ensures customer needs are met and high-quality service is delivered through a variety of means including staff meetings, exceeding service levels, monitoring of the site performance, productivity, and attendance records.
Assists in determining the resolution of all customer situations in a timely manner.
Reinforces a customer focused orientation.
Work within Computerized Maintenance Management System (CMMS) to lead work orders and assets by making updates, requesting changes, routing workflows, crafting new workflows, etc.
Schedule daily work (build daily vendor escorting schedule), customer communications, tracking and reporting of metric data, serve as delegate for supervisor in customer and company facing meetings and providing look ahead for potential service disruptions.
Support the team by providing technical expertise and training, advising projects, following up with routine work order status reports, serving as first point of contact for extreme client concerns, maintaining the shared e-mailbox, hosting routine sub-team meetings with team members, and escorting field service engineers onsite on an as needed basis.
Forecast resource needs and/or process revisions vital to meet production demand.
Handle CCR requests; development of scope of work and following established process.
Supports Practical Process Improvement (PPI) and focuses on improving processes with the goal of providing stellar customer service.
Performs other duties as assigned Keys to Success:
Education:
Requires a Bachelor's degree and a minimum of 3 years of related experience; or an advanced degree with limited experience; or equivalent work experience.
Experience:
3
years of experience in a supervisory role required 3
years of experience in a laboratory setting; experience in GLP/GMP environment preferred Overall understanding of service management Focus on laboratory safety and GXP compliance Experience in a subcontractor matrixed environment Knowledge, Skills, Abilities:
Strong analytical and critical thinking abilities to make timely decisions while functioning in a fast-paced changing work environment.
Proficient verbal and written communication skills; including experience in writing SOP's and presentation skills.
Excellent computer/software skills.
(Outlook, Excel, Word, PowerPoint).
Must be flexible with hours.
Basic understanding of employment/labor law regulations.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
5 Full-time 3 hours ago Full Job Description As part of the Thermo Fisher Scientific team, you'll discover meaningful work that makes a positive impact on a global scale.
Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner, and safer! We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world's toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.
Location/Division Specific Information:
Customer location in Thousand Oaks, California Proof of COVID-19 vaccination required.
The salary range estimated for this position is $59,884 - $84,182.
This position will also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy.
Actual compensation will be confirmed in writing at the time of offer.
We offer a comprehensive Total Rewards package that our US colleagues and their families can count on, which generally includes:
A choice of national medical and dental plans, and a national vision plan A wellness program, and valuable health incentive opportunities for company contributions to a Health Reimbursement Account (HRA) or Health Savings Account (HSA) Tax-advantaged savings and spending accounts and commuter benefits Employee assistance program At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, short- and long-term disability, and volunteer time off in accordance with company policy Retirement and savings programs, such as our competitive 401(k) U.
S.
retirement savings plan Employees' Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount Discover Impactful Work:
The Work Order Supervisor is responsible for the daily supervision of 5-15 Site Unity Lab Services personnel, enabling the team to deliver excellent service to our customers.
The Work Order Supervisor is responsible for meeting the goals and objectives of the customer location, as determined by customer requirements.
Services may include order entry, coordinating equipment/instrument services, order management, and operating customer procurement systems A day in the Life:
Lead, mentor, and empower a team of laboratory staff providing support directly contributing to the customer experience.
Partner with customer to identify meaningful RACI, Service Level Agreements (SLA), and Key Performance indicators.
Drive excellence in the program through clear communication, scientific collaboration, service scope expansion, SLA adherence, development of business metrics, and team management.
Partner with functional area partners to supervise performance, efficiency, and report performance metrics.
Evaluate trending of metric data; perform root cause analysis and develop CAPAs as required.
Lead customer and program communication, candidate selection process, support training, and evaluate staff performance.
Lead business reviews to highlight program capabilities and define new opportunities.
Became trusted advisor for customer.
Champion innovation and practical process improvement in the program.
Address key initiatives and ensure consistency in application where it makes sense.
Ensures customer needs are met and high-quality service is delivered through a variety of means including staff meetings, exceeding service levels, monitoring of the site performance, productivity, and attendance records.
Assists in determining the resolution of all customer situations in a timely manner.
Reinforces a customer focused orientation.
Work within Computerized Maintenance Management System (CMMS) to lead work orders and assets by making updates, requesting changes, routing workflows, crafting new workflows, etc.
Schedule daily work (build daily vendor escorting schedule), customer communications, tracking and reporting of metric data, serve as delegate for supervisor in customer and company facing meetings and providing look ahead for potential service disruptions.
Support the team by providing technical expertise and training, advising projects, following up with routine work order status reports, serving as first point of contact for extreme client concerns, maintaining the shared e-mailbox, hosting routine sub-team meetings with team members, and escorting field service engineers onsite on an as needed basis.
Forecast resource needs and/or process revisions vital to meet production demand.
Handle CCR requests; development of scope of work and following established process.
Supports Practical Process Improvement (PPI) and focuses on improving processes with the goal of providing stellar customer service.
Performs other duties as assigned Keys to Success:
Education:
Requires a Bachelor's degree and a minimum of 3 years of related experience; or an advanced degree with limited experience; or equivalent work experience.
Experience:
3
years of experience in a supervisory role required 3
years of experience in a laboratory setting; experience in GLP/GMP environment preferred Overall understanding of service management Focus on laboratory safety and GXP compliance Experience in a subcontractor matrixed environment Knowledge, Skills, Abilities:
Strong analytical and critical thinking abilities to make timely decisions while functioning in a fast-paced changing work environment.
Proficient verbal and written communication skills; including experience in writing SOP's and presentation skills.
Excellent computer/software skills.
(Outlook, Excel, Word, PowerPoint).
Must be flexible with hours.
Basic understanding of employment/labor law regulations.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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