Program Administrative
3.
5 Full-time 13 hours ago Full Job Description As part of the Thermo Fisher Scientific team, you'll discover meaningful work that makes a positive impact on a global scale.
Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner, and safer! We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world's toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.
Location/Division Specific Information:
This position is remote.
Proof of COVID-19 vaccination required.
The salary range estimated for this position is $48,705- $68,437.
Actual compensation will be confirmed in writing at the time of offer.
We offer a comprehensive Total Rewards package that our US colleagues and their families can count on, which generally includes:
A choice of national medical and dental plans, and a national vision plan A wellness program, and valuable health incentive opportunities for company contributions to a Health Reimbursement Account (HRA) or Health Savings Account (HSA) Tax-advantaged savings and spending accounts and commuter benefits Employee assistance program At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, short- and long-term disability, and volunteer time off in accordance with company policy Retirement and savings programs, such as our competitive 401(k) U.
S.
retirement savings plan Employees' Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount Discover Impactful Work:
We are seeking an individual to perform program administrative support for Unity Lab Services.
Specific activities relative to the job function could include contract renewal quotation, extended warranty processing, and booking of customer purchase orders.
Excellent communication, problem-solving and attention to detail required.
A day in the Life:
Prepare and send Contract Renewal quotations to the Contract Sales team in alignment with departmental Service Level Agreements (SLA).
Collaborate with Contract Sales to revise quotations as needed to match customer needs.
Accept customer purchase orders, review for compliance with company policy and process according to departmental work instructions.
Timely processing of Point-of-Sale Extended Warranty contracts.
Investigation and resolution of inquiries related to Extended Warranty.
Interface and support additional divisional partners including Accounts Receivable, Customer Support and Field Service Engineers to ensure internal and external customer needs are met.
Ability to identify specific problems, determine desired result, and the necessary tasks needed to solve the problems.
Responsible for managing program changes within Computer Maintenance Management System (CMMS) including Asset Lifecycle Management and Add, Change and Delete Forms.
Responsible for processing changes resulting from Service Requests (SR) submitted by the Program Manager and site teams.
Responsible for processing changes from the Vendor Admin and Invoicing team surrounding new contracts and changes to contracts.
Represent the company in a positive, professional manner in all dealings with Thermo Fisher Scientific employees, customers, and representatives.
Assures the highest level of customer satisfaction with Thermo Fisher Scientific products and services.
Independently make decisions and use available resources to meet customer requirements.
Participate in projects and complete other duties as assigned.
Keys to Success:
Education:
Must possess a High School Diploma/GED Associates/Bachelors preferred
Experience:
Utilization of Good Documentation Practices in all record keeping.
2
years of working in relevant systems such as CMMS or SAP.
Ability to execute deliverables in a timely manner.
Knowledge, Skills, Abilities:
Demonstrated verbal, written and presentation skills.
Must maintain Thermo Fisher Scientifics' Four-I Values.
Proven excellence in customer service skills.
Detail oriented, problem solver, promotes team environment.
Computer/software skills (i.
e.
Outlook, Excel, Word, PowerPoint).
Strong interpersonal skills and proactive approach in all duties.
Ability to instantly adapt to a flexible and changing schedule.
Demonstrate a sense of urgency in completing work assignments.
Good time management and organizational skills.
Must be able to work overtime as required.
Works primarily in office environment to include cubicles and/or in and around shipping/receiving docks, stock rooms, storage locations and laboratory environments May be required to work independently within customer location Must be able to work hours required to get the job done.
Estimated Salary: $20 to $28 per hour based on qualifications.
5 Full-time 13 hours ago Full Job Description As part of the Thermo Fisher Scientific team, you'll discover meaningful work that makes a positive impact on a global scale.
Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner, and safer! We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world's toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.
Location/Division Specific Information:
This position is remote.
Proof of COVID-19 vaccination required.
The salary range estimated for this position is $48,705- $68,437.
Actual compensation will be confirmed in writing at the time of offer.
We offer a comprehensive Total Rewards package that our US colleagues and their families can count on, which generally includes:
A choice of national medical and dental plans, and a national vision plan A wellness program, and valuable health incentive opportunities for company contributions to a Health Reimbursement Account (HRA) or Health Savings Account (HSA) Tax-advantaged savings and spending accounts and commuter benefits Employee assistance program At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, short- and long-term disability, and volunteer time off in accordance with company policy Retirement and savings programs, such as our competitive 401(k) U.
S.
retirement savings plan Employees' Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount Discover Impactful Work:
We are seeking an individual to perform program administrative support for Unity Lab Services.
Specific activities relative to the job function could include contract renewal quotation, extended warranty processing, and booking of customer purchase orders.
Excellent communication, problem-solving and attention to detail required.
A day in the Life:
Prepare and send Contract Renewal quotations to the Contract Sales team in alignment with departmental Service Level Agreements (SLA).
Collaborate with Contract Sales to revise quotations as needed to match customer needs.
Accept customer purchase orders, review for compliance with company policy and process according to departmental work instructions.
Timely processing of Point-of-Sale Extended Warranty contracts.
Investigation and resolution of inquiries related to Extended Warranty.
Interface and support additional divisional partners including Accounts Receivable, Customer Support and Field Service Engineers to ensure internal and external customer needs are met.
Ability to identify specific problems, determine desired result, and the necessary tasks needed to solve the problems.
Responsible for managing program changes within Computer Maintenance Management System (CMMS) including Asset Lifecycle Management and Add, Change and Delete Forms.
Responsible for processing changes resulting from Service Requests (SR) submitted by the Program Manager and site teams.
Responsible for processing changes from the Vendor Admin and Invoicing team surrounding new contracts and changes to contracts.
Represent the company in a positive, professional manner in all dealings with Thermo Fisher Scientific employees, customers, and representatives.
Assures the highest level of customer satisfaction with Thermo Fisher Scientific products and services.
Independently make decisions and use available resources to meet customer requirements.
Participate in projects and complete other duties as assigned.
Keys to Success:
Education:
Must possess a High School Diploma/GED Associates/Bachelors preferred
Experience:
Utilization of Good Documentation Practices in all record keeping.
2
years of working in relevant systems such as CMMS or SAP.
Ability to execute deliverables in a timely manner.
Knowledge, Skills, Abilities:
Demonstrated verbal, written and presentation skills.
Must maintain Thermo Fisher Scientifics' Four-I Values.
Proven excellence in customer service skills.
Detail oriented, problem solver, promotes team environment.
Computer/software skills (i.
e.
Outlook, Excel, Word, PowerPoint).
Strong interpersonal skills and proactive approach in all duties.
Ability to instantly adapt to a flexible and changing schedule.
Demonstrate a sense of urgency in completing work assignments.
Good time management and organizational skills.
Must be able to work overtime as required.
Works primarily in office environment to include cubicles and/or in and around shipping/receiving docks, stock rooms, storage locations and laboratory environments May be required to work independently within customer location Must be able to work hours required to get the job done.
Estimated Salary: $20 to $28 per hour based on qualifications.
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