Front Desk Receptionist/MA
Pain Management and Injury Relief Medical Center Pain Management and Injury Relief Medical Center Thousand Oaks, CA Thousand Oaks, CA Full-time Full-time $18 - $20 an hour $18 - $20 an hour Facility/Department:
PMIR Position Reports To:
Office Manager Position Supervises:
None Interpersonal Relationships:
As a representative of Pain Management & Injury Relief Medical Center, all comments, attitudes, actions, and behaviors have a direct effect on the Center's image and perceptions of quality service.
Interaction with patients, families, physicians, referral sources, affiliating schools, visitors, teammates, managers, vendors, etc.
must be in a manner that is friendly, supportive, courteous, respectful, cooperative, and professional.
This behavior should promote an atmosphere of teamwork, which is congruent with center standards and guidelines to promote positive relations.
Internal relationships:
All departments, all teammates, patients, physicians, visitors, contractors.
External relationships:
Regulatory agencies, accreditation organizations, professional practice organizations.
Licenses or Certifications:
Medical Assistant certifications.
Education, vocational training, and
Experience:
High school diploma.
3
years of medical assisting experience.
Pain Management experience a plus.
Skills and Abilities:
Excellent customer services skills and ability to diffuse difficult situations.
Possess excellent written and verbal communication skills.
Must convey a high-level understanding of pain management conditions and treatment options.
Strong interpersonal skills.
Flexible and adaptable to change.
Accurate with extraordinary attention to detail.
Duties/
Responsibilities:
1.
Checks in patients at front desk and collects necessary documentation prior to appointment time 2.
Checks out patients and schedules follow-up appointments as requested by provider 3.
Greeting and directing patients with a positive and professional demeanor 4.
Act as liaison between patients and billing department regarding charges, payments, and insurance 5.
Collect patient in-office payments and document and balance at the end of business day 6.
Collects co-pays and other payments and records payments accurately 7.
Answers the phones as necessary and responds to and triages patient messages and requests 8.
Maintain forms and office supplies required for front desk activities, and inventorying supplies as needed 9.
Provide outstanding service to our patients, physicians, and fellow team members 10.
Key data into computer to maintain office and patient records 11.
Assists manager and physicians, as reasonably required 12.
Comply with patient needs at all times 13.
Interact with Physicians, patients and staff providing accurate, timely and responsive information 14.
Identify and report issues and inefficiencies which potentially prohibit new patient volume to management 15.
Collaborate with physicians, colleagues and management to implement solutions to problems 16.
Remain HIPAA compliant at all times 17.
Support goals and objectives of the company 18.
Performs other job duties as assigned Job Type:
Full-time Pay:
$18.
00 - $20.
00 per hour
Benefits:
401(k) Dental insurance Flexible schedule Health insurance Life insurance Paid time off Vision insurance Schedule:
8 hour shift Education:
High school or equivalent (Preferred)
Experience:
Customer service:
1 year (Required) Computer skills:
1 year (Required) Medical Assistant:
3 years (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
PMIR Position Reports To:
Office Manager Position Supervises:
None Interpersonal Relationships:
As a representative of Pain Management & Injury Relief Medical Center, all comments, attitudes, actions, and behaviors have a direct effect on the Center's image and perceptions of quality service.
Interaction with patients, families, physicians, referral sources, affiliating schools, visitors, teammates, managers, vendors, etc.
must be in a manner that is friendly, supportive, courteous, respectful, cooperative, and professional.
This behavior should promote an atmosphere of teamwork, which is congruent with center standards and guidelines to promote positive relations.
Internal relationships:
All departments, all teammates, patients, physicians, visitors, contractors.
External relationships:
Regulatory agencies, accreditation organizations, professional practice organizations.
Licenses or Certifications:
Medical Assistant certifications.
Education, vocational training, and
Experience:
High school diploma.
3
years of medical assisting experience.
Pain Management experience a plus.
Skills and Abilities:
Excellent customer services skills and ability to diffuse difficult situations.
Possess excellent written and verbal communication skills.
Must convey a high-level understanding of pain management conditions and treatment options.
Strong interpersonal skills.
Flexible and adaptable to change.
Accurate with extraordinary attention to detail.
Duties/
Responsibilities:
1.
Checks in patients at front desk and collects necessary documentation prior to appointment time 2.
Checks out patients and schedules follow-up appointments as requested by provider 3.
Greeting and directing patients with a positive and professional demeanor 4.
Act as liaison between patients and billing department regarding charges, payments, and insurance 5.
Collect patient in-office payments and document and balance at the end of business day 6.
Collects co-pays and other payments and records payments accurately 7.
Answers the phones as necessary and responds to and triages patient messages and requests 8.
Maintain forms and office supplies required for front desk activities, and inventorying supplies as needed 9.
Provide outstanding service to our patients, physicians, and fellow team members 10.
Key data into computer to maintain office and patient records 11.
Assists manager and physicians, as reasonably required 12.
Comply with patient needs at all times 13.
Interact with Physicians, patients and staff providing accurate, timely and responsive information 14.
Identify and report issues and inefficiencies which potentially prohibit new patient volume to management 15.
Collaborate with physicians, colleagues and management to implement solutions to problems 16.
Remain HIPAA compliant at all times 17.
Support goals and objectives of the company 18.
Performs other job duties as assigned Job Type:
Full-time Pay:
$18.
00 - $20.
00 per hour
Benefits:
401(k) Dental insurance Flexible schedule Health insurance Life insurance Paid time off Vision insurance Schedule:
8 hour shift Education:
High school or equivalent (Preferred)
Experience:
Customer service:
1 year (Required) Computer skills:
1 year (Required) Medical Assistant:
3 years (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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